FAQ - Transfer Services Provider Company : Black bow chauffeur

Do I need to call you if I'm delayed at the airport?

Yes, you will need to inform us ASAP if you are delayed at the airport. Due to privacy laws, airlines cannot confirm whether passengers have boarded or departed their plane so if you do not call us to notify of your delay we cannot be sure if you boarded or departed the plane and will not know if we should wait for you unless you give us a call.

Can I book airport transfer services Australia wide?

What happens if my flight is early?

What happens if I miss my connecting flight?

What if my flight is cancelled?

What if I am delayed with baggage or customs?

What is the complimentary meet and greet waiting times at the domestic airports Australia Wide?

What is the complimentary meet and greet waiting times at the international airports Australia wide?

Why do we require your flight details?

How much time do we need to be at the airport for our flight? Any Suggestions?

How much notice do you need to book an airport transfer service?

How much will it cost to book an airport transfer?

What if my flight is delayed?

Does the driver track my flight?

Do I share this transfer service with any other people when I book with you?

Can I take large luggage items or surfboards when I book with Black Bow Chauffeur?

I will need assistance with my luggage, can you assist with this?

What are Black Bow Chauffeur’s overtime charges?

What happens if we are not ready by the pick-up time on the booking?

Will I be collected directly from my location?

How can I purchase a gift voucher?

I have extra luggage, can this be accommodated for?

Can you accommodate for passengers that have difficulties getting in and out of vehicles?

I have a few questions, what should I do?

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