Terms & Conditions

Welcome to Black Bow Chauffeur (the "www.blackbowchauffeur.com.au"). This Website is owned and operated by Black Bow Chauffeur ("we", "us" or "our"). Please carefully read the following terms and conditions governing your use of the Website and Services we offer ("Terms and conditions"). By accessing the Website and using our services, you agree to and are bound by these Terms and conditions. "IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE AND OUR SERVICES."

We reserve the right to change the Terms and conditions at any time and will post any new or revised Terms and conditions on the Website. Your continued use of this Website and using our services constitutes acceptance of the Terms and conditions in effect at the time of such use. Accordingly, we recommend that you periodically visit this page to review the then-current Terms and conditions to which you are bound.

All transactions are done in Australian Dollars: All transactions, be it in cash, e-payment or by credit or debit cards shall be conducted in Australian Dollars unless in case of exceptions as per our own discretion.

SSL Statement: This website supports Secure Socket Layers of 128bit and greater. You/Your/hirer = The individual, company or entity who booked and paid for the vehicle hire and their accompanying guests.

Quote/Booking/Reservations: Online quotations in terms of price, time or distances are for guidance only and are subject to verification and approval/acceptance by management. We are not bound to accept a quotation that is generated incorrectly because of some bug or glitch in the price database.

We only accept online bookings for the next day or later and reservations are always processed during office hours.

For last minute transfer bookings please contact us at Helpline Number - 07 3314 0152. Bookings made via e-mail within a short period of time cannot be guaranteed to be fulfilled. If the booking for your transfer is made by telephone, your reservation is also subject to, acceptance of the terms and conditions described on this page. An online booking is not a confirmed booking until such time the booking details are verified and sent to you with a confirmation of the booking details with a reference number. If you attempt to make an online booking and do not receive a confirmation email/booking reference number, please feel free to contact us either by telephone/email. We are not responsible for any bookings that contain incorrect contact details and hence cannot be verified. All such bookings shall remain as unconfirmed bookings. All bookings made either online/offline are subject to vehicle availability. If we are already booked, then we will advise via reply email as soon as possible. If our service includes two or more passengers, the person making the reservation shall be deemed and will act as an agent for all members of the party and accepts the service conditions on behalf of each member of the party. Bookings done over the telephone or via email are also deemed to accept the terms and conditions of this website. Pick up times are at the sole discretion of the passenger, Black Bow Chauffeurs will only provide guidance in the form of typical travel times and distances. Allowances should be made for the time of day, peak traffic congestion and weather conditions or any circumstances. We shall not be, under any circumstances, be responsible for missed flights / late arrival at destinations.

Cancellations / Amendments- Admin Fees of the total booking amount if you cancel for any reason (this is the non-refundable deposit). 25% of the total booking amount if cancelled with 5 days' notice of (business days only) but not less than 96 business hours. 50% of the total booking amount if cancelled with less than 72 hours' notice (business days only) of Booking but not less than 48 hours.100% of the total booking amount if cancelled with less than 48 hours' notice (business days only) of booking.

Merchant Service Fees are not refundable.

An itinerary will be emailed to you immediately upon booking, please check the itinerary for accuracy or advise us if you did not receive it by email. If you have made a mistake or require a change can make changes up to 48 hours before your transfer (subject to availability) without charge. We are not responsible if you miss your transfer because of your failure to check itinerary for accuracy.

We ask that you provide as much notice as possible if your flight is cancelled. If there are any delays in customs, you must contact us as soon as possible to inform us about the delay and we will wait for up to one hour from the time your flight has landed. After which waiting time applies (subject to availability). In this rare case, if you fail to contact us and no communication has made you will forfeit your full fare. Due to conditions outside our control, you will need to seek recourse from the party responsible for the delay. We strongly recommend you take out travel insurance to cover such incidents. If you miss your connecting flight and you are now coming in later flight, please inform us via our helpline number for the confirmation of the change. If you are emailing us about the change of the pickup time, please ensure that you have received the acknowledgement of the email and Confirmation of the change (subject to availability).

If your flight arrives early, we will make sure that our driver is at the airport as close to the time possible. As all the cars are rostered and in some situations, you might have to wait if your flight has arrived early as this is unpredictable. As we track all the flights, we will make every effort to pick you up as soon as possible, however, we cannot guarantee this. As guidance, most of the time on domestic airport average pick up time after landing is 10 minutes to 20 minutes and at international, it can take up to 25 minutes to 45 minutes.

Failure to arrive at the time/place of booking without an emailed cancellation notice and receipt of same from us will result in "no show" thus entitled to 100% forfeiture. When you arrive at the Airport please make an endeavour to locate our driver; a refund will only be provided if our driver fails to reach your pick up point but no refund will be considered if the driver is at the pick-up point but you fail / neglect to contact or locate him/her.

To make amendments to your transfer details you must first cancel your previous reservation and then submit another booking from the website with the correct information. Please advise us via email of your amended details so that we can help you within our current guidelines and make the required refunds.

At pick up point: We give 10 minutes complementary waiting time. If you need our driver to wait any longer than this, waiting time will be charged from the original pick up time in the booking (this is subject to availability). The driver has full right to leave if no communication is made and the job will be taken as a "No Show".Overtime/waiting rates are charged at $40.00 inc GST ($160 inc GST per hour) per 15 mins' increments. This is Strictly Subject to Availability Please check with our helpline number for more information.

In case of any incident, accident or any breakdown during the journey: The full refund of the service will be provided in the same way as it was paid. If the fare is to be paid at the end to the journey, then the passenger is advised not to pay any money to the driver. We highly recommend calling local taxi provider, to complete the journey on your own expense.

Liabilities & Insurance: We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality. "IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE AND OUR SERVICES."

Vehicle Restrictions & Road Rules: There may be instances where our vehicles are unable to be negotiated over like speed bumps, through turns, driveways or in any unsafe conditions etc., rendering some locations inaccessible. In such a case, we will endeavour to pick up / drop passengers at the closest safest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary - the driver's decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plot his / her travel route/s and the company is not liable for the same.

Food, Smoking, Illegal Substances & Alcohol: Our policy states that no food and drinks are to be opened or consumed on our Public Passenger vehicle at any time. Eating or drinking is strictly prohibited in our vehicles. However, if the passenger drinks or eat in the car driver has a full right to stop the vehicle and refuse to drive or in rare cases cancel the job on the spot. If the client eat and drink at their own risk and the damage was made. There will be cleaning and downtime charges involved depending on the nature of the damage. It is a Zero Tolerance Policy about misusing our services.

Please help us to maintain service standard during each and every trip.

Sub-contractors/Contractors: The services of other similar Transfer companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines & operate at all times under their own insurance policies.

Customer User Names and Passwords: You may be required to set up an account with Black Bow Chauffeur in order to access certain areas of the Website. You must be 18 years of age or older to register for an account and only one (1) account is allowed per person.

You are solely responsible for maintaining the security and confidentiality of your account and any password you use to access the Website. You agree not to transfer your password, user name, account or the use of your account, to any third party. You are also solely responsible for all interactions with the Website that occur in association with your password or user name. You agree to immediately notify Black Bow Chauffeur at the following email address info@blackbowchauffeur.com.au of any unauthorized use of your password or user name or any other breach of security related to your account or the Website and to "log off" from your account (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.

All registration and billing information provided must be true and accurate. Providing any untruthful or inaccurate information may constitute a breach of these terms and conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the services offered. We reserve the right to refuse service, terminate accounts, remove or edit content or cancel bookings in our sole discretion.

Ownership of Materials, Website Access and Limited License: All of the Web site's content, including, without limitation, any materials, information, matter, files, text, data, graphics, logos, designs, pictures, photographs, images, illustrations, computer generated displays and interfaces, software, audio recordings, video recordings, audio-visual recordings, documents, articles, blogs,advertising copy and other works of whatsoever nature (collectively, the "Materials"), is owned or licensed by Black Bow Chauffeur and protected by applicable by Australian and international copyright, trademark, patent and/or other intellectual property laws. The selection, coordination, arrangement and other compilation of the Materials on the Website is the exclusive property of Black Bow Chauffeur and is protected by Australian and International copyright laws.

Black Bow Chauffeur grants you a limited license to access the Website and make personal non-commercial use of the Materials subject to these terms and conditions. You may not modify, copy, download, distribute, transmit, display, perform, reproduce, publish, license, create works derived from, transfer, sell or otherwise use the Materials in any way for any public or commercial purpose without the prior written consent of Black Bow Chauffeur. Black Bow Chauffeur neither warrants nor represents that your use of the Materials will not violate any law or infringe upon the rights of any third party. All rights not granted to you herein are expressly reserved and owned by Black Bow Chauffeur or Black Bow Chauffeur's licensors.

Trademarks: The registered and unregistered trademarks, trade names, domain names, service marks, trade dress and logos displayed on the Website, including, without limitation, are owned or licensed by Black Bow Chauffeur. No right or license to use the Marks is granted to you under these Terms and conditions and your access to or use of the Website does not authorize you to use the Marks in any manner.

User Content Posted on the Website: All comments, questions, reviews, suggestions, feedback, ideas and other submissions that you submit or offer to Black Bow Chauffeur in connection with your use of this Website, including, without limitation, any User Content (collectively, "Submissions") will be treated as non-confidential and non-proprietary and become and remain the sole and exclusive property of Black Bow Chauffeur, unless otherwise prohibited by law. To the extent that all right, title and interest in and to any Submissions cannot legally be assigned to Black Bow Chauffeur under these terms and conditions, you hereby grant to Black Bow Chauffeur the non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, assignable and fully sub-licensable right and license to use, publish, reproduce, distribute, display, exhibit, publicly perform, modify, create works derived from, sell and otherwise exploit ("Exploit") all or any portion of such Submissions in any manner and on or through any media now know or hereafter devised ("Media") without compensation, credit or liability to you. You also grant to Black Bow Chauffeur the non-exclusive, perpetual, worldwide, royalty-free, transferable, assignable and full license to use, publish, reproduce, distribute, display and publicly perform your name, user name, image, voice, likeness, biographical materials and/or other attributes of your identity ("Likeness") in any manner and on or through any Media in connection with the Exploitation of any Submissions, without compensation or liability to you.

You represent and warrant that: (i) you own or control all of the rights necessary to assign or license the Submissions and license the use of your Likeness to us and (ii) our use of the Submissions and your Likeness in the manner permitted herein shall not violate any law or infringe the intellectual property, privacy, publicity or other rights of any third party. You hereby irrevocably waive any moral rights you may have in and to any Submissions even if such Submissions are altered or changed in a manner not agreeable to you. You acknowledge and agree that we are not obligated to review or use your Submissions. This, including, without limitation, all rights and licenses assigned or granted hereunder shall survive any termination of these Terms and conditions.

Submissions: All comments, questions, reviews, suggestions, feedback, ideas and other submissions that you submit or offer to Black Bow Chauffeur in connection with your use of this Website, including, without limitation, any User Content (collectively, "Submissions") will be treated as non-confidential and non-proprietary and become and remain the sole and exclusive property of Black Bow Chauffeur, unless otherwise prohibited by law. To the extent that all right, title and interest in and to any Submissions cannot legally be assigned to Black Bow Chauffeur under these terms and conditions, you hereby grant to Black Bow Chauffeur the non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, assignable and fully sub-licensable right and license to use, publish, reproduce, distribute, display, exhibit, publicly perform, modify, create works derived from, sell and otherwise exploit ("Exploit") all or any portion of such Submissions in any manner and on or through any media now know or hereafter devised ("Media") without compensation, credit or liability to you. You also grant to Black Bow Chauffeur the non-exclusive, perpetual, worldwide, royalty-free, transferable, assignable and full license to use, publish, reproduce, distribute, display and publicly perform your name, user name, image, voice, likeness, biographical materials and/or other attributes of your identity ("Likeness") in any manner and on or through any Media in connection with the Exploitation of any Submissions, without compensation or liability to you. You represent and warrant that: (i) you own or control all of the rights necessary to assign or license the Submissions and license the use of your Likeness to us and (ii) our use of the Submissions and your Likeness in the manner permitted herein shall not violate any law or infringe the intellectual property, privacy, publicity or other rights of any third party. You hereby irrevocably waive any moral rights you may have in and to any Submissions even if such Submissions are altered or changed in a manner not agreeable to you. You acknowledge and agree that we are not obligated to review or use your Submissions. This, including, without limitation, all rights and licenses assigned or granted hereunder shall survive any termination of these Terms and conditions.

Privacy and Protection of Personal Information: We respect the privacy of our Web site's visitors. Please see our Privacy Policy related to our collection and use of your information. If you do not agree to each and every part of our Privacy Policy then you should not use, or submit any personally identifiable information through our Website. Questions regarding privacy issues should be directed to us via email at info@blackbowchauffeur.com.au

Product / Service Description: We attempt to make our product/service descriptions as accurate as possible. However, we do not warrant that the product descriptions or any other content on the Website are accurate, complete, reliable, current or error-free. If a product/service offered by us is not as described, your sole remedy is to report to us by emailing us at support@blackbowchauffeur.com.au and we shall then take the necessary action based on your reporting at our own sole discretion.

Objectionable Content: You understand that by using this Website, the Materials or any services provided through the Website, you may encounter content that may be deemed by some to be offensive, indecent or objectionable, which content may or may not be identified as such. You agree to use the Website, the Materials or any services provided through the Website at your sole risk and that Black Bow Chauffeur and Black Bow Chauffeur's parent company, subsidiaries, affiliates, licensees, successors and assigns (the "Black Bow Chauffeur Affiliated Parties") shall have no liability to you for any content that may be deemed offensive, indecent or objectionable.

Disclaimer of Warranties: This website is provided by Black Bow Chauffeur on an "as is" and "as available" basis. To the fullest extent permissible by applicable law, Black Bow Chauffeur disclaims all implied warranties, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights.

Black Bow Chauffeur makes no representations or warranties of any kind, express or implied, as to the operation, security or use of the website, the availability of any goods or services offered on the website or the accuracy, reliability, completeness or timeliness of the services, products, materials, user content or other items offered or included on this website. Black Bow Chauffeur does not warrant that any functions, inaccuracies or typographical errors in the materials or user content will be repaired or corrected or that the website or the server that makes it available are free of viruses or other harmful components. Black Bow Chauffeur is not responsible for any damage to your computer, computer system or portable devices resulting from use of the website or any materials downloaded or otherwise obtained from the website, including, without limitation, damages from any security breach, virus, bug, tampering, fraud, error, omission interruption, defect, delay in operation or transmission, computer line or network failure or any other malfunction. Because some states or other jurisdictions do not allow the exclusion of implied warranties, some or all of the above exclusions may not apply to you.

Future Communication: Black Bow Chauffeur may use your personal information to contact you in future with Newsletters, Marketing or any Promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from Black Bow Chauffeur by following the unsubscribe link or instructions to provide in any email we send in future.

Limitation of Liability: Under no circumstances and under no legal or equitable theory (whether in tort, contract, strict liability, warranty or otherwise), shall Black Bow Chauffeur, the Black Bow Chauffeur affiliated parties, the officers, directors, employees, agents and representatives of each, or any of Black Bow Chauffeur's vendors or suppliers be liable for any indirect, punitive, incidental, special, exemplary or consequential damages of any nature arising out of or in connection with: (i) the use of or inability to use the website, the materials or any products or services offered through the website; (ii) any transaction conducted through or facilitated by the website; (iii) any claim attributable to errors, omissions or inaccuracies in the website, the materials or any user content; (iv) unauthorized access to or alterations of your transmissions or data or (v) any other matter relating to the website; even if the parties have been advised of the possibility of such damages. If you are dissatisfied with the website, the materials or these terms and conditions, your sole remedy is to discontinue using the website. Because some states or other jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, some or all of the above limitations and exclusions may not apply to you. In such states and other jurisdictions, Black Bow Chauffeur's liability is limited or excluded to the greatest extent permitted by law.

Online Conduct: You agree to use the Website, the Materials and any products and/or services provided through the Website only for lawful purposes. Unacceptable uses of the Website include, without limitation: (i) planning or engaging in any illegal activity; (ii) posting, transmitting or disseminating any threatening, false, misleading, abusive, harassing, defamatory, grossly offensive, vulgar, obscene, scandalous, pornographic or malicious statements or materials; (iii) creating, disseminating or transmitting files, graphics, software, recordings or other materials that actually or potentially violate any law or infringe the intellectual property, privacy, publicity or other rights of any third party; (iv) creating a false identity or otherwise attempting to mislead any person as to the origin or source of any communication or information; (v) exporting, re-exporting or permitting the downloading of any message, software or content in violation of any export or import law, regulation or restriction of the Australia and its agencies or authorities, or without all required approvals, licenses or exemptions; (vi) interfering, disrupting or attempting to gain unauthorized access to other accounts on the Website or any other computer network; (vii) disseminating or transmitting viruses, worms, Trojan horses, Easter egg, RATs, keyboard loggers, time bombs, spyware, adware, cancel bots or any other malicious or invasive code or program; (viii) modifying, adapting, translating, replacing, reverse engineering, decompiling or disassembling any portion of the Website; (ix) causing to appear on the Website any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else which minimizes, covers or otherwise inhibits the full display of the Website's pages; (ix) using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent or other similar automatic device, program, algorithm or methodology to access, copy, acquire, input or store information, generate impressions or clicks, search or generate searches, or monitor any portion of the Website, the Materials or any User Content or engaging in any other activity deemed by us to be in conflict with the spirit or intent of the Website.

Circumvention: You acknowledge and agree that you shall not circumvent or attempt to circumvent any of these terms and conditions or our services we offered through the Website or over the phone or otherwise interrupt or attempt to interrupt the operation of the Website and our services (a "Circumvention Act"). If we determine, in our sole discretion, that you have engaged, or attempted to engage, in any Circumvention Act or other fraudulent act with regard to the Website and our services, then, in such an event, we reserve the right to institute civil or criminal proceedings against you and to report you to the relevant regulatory authorities. In any circumstances, for use of our services if you enter into a dispute of the payment with your credit card provider or PayPal once you have used our services. We may charge interest on the unpaid amount at the Cash Target rate, from the day you have used our services. Failure to pay the subsequent demanded/ unpaid invoice may result in the state government issuing a penalty infringement notice as a fare evasion or referral of this matter by Black Bow Chauffeur for Civil Debt recovery action.

Termination: These terms and conditions are effective until terminated by either you or us. You may terminate these terms at any time by discontinuing use of the Website and our Services. Your access to the Website may be terminated immediately without notice from us if we determine, in our sole discretion, that you have failed to comply with any term or provision of these terms and conditions.

Revisions to the Website: We reserve the right at any time and from time to time, temporarily or permanently, to: (i) modify or discontinue the Website or any services offered through the Website without notice to you; (ii) limit the Website's availability to any persons, geographic areas or jurisdictions we choose; (iii) charge fees in connection with the use of the Website and modify and/or waive any such fees and/or (iv) offer opportunities to some or all of the users of the Website. You acknowledge and agree that neither Black Bow Chauffeur nor any of the Black Bow Chauffeur Affiliated Parties shall be liable to you or to any third party for any modification, suspension or discontinuance of all or any portion of the Website, the Materials or any services offered through the Website.

Use Of Cookies: Cookies are utilized on this site. Information gathered using Cookies might be utilized to investigate the capacity and utilization of the site, dependable on an unknown premise. Assessments and diagrams might be produced concerning the number of visits, a number of pages saw per client and so on. The investigation will be utilized only for reasons for our own statistical surveying and for the change and the improvement of our site.

Security: We reserve the right to monitor all network traffic to the Website and our services user to identify and/or block unauthorized attempts to (i) upload content to the Website; (iii) modify the Website's Materials or any User Content and/or (iii) cause damage to the Website or our offered services in any fashion. Anyone using the Website and our services expressly consents to such monitoring.

Indemnification: You agree to indemnify, defend and hold Black Bow Chauffeur, the Black Bow Chauffeur Affiliated Entities and the officers, directors, employees, representatives and agents of each (collectively, the "Black Bow Chauffeur Indemnified Parties") from and against any and all costs, expenses, fees, including, without limitation attorneys' fees, charges, expenditures, damages, liabilities and/or other losses of whatsoever nature incurred by any of the Black Bow Chauffeur Indemnified Parties with respect to, arising from or out of any claim relating to your: (i) use of the Website and our services (including, without limitation, your posting of any User Content on the Website); (ii) violation of these Terms and Conditions or (iii) violation of any law or infringement of the intellectual, property, privacy, publicity or other rights of any third party.

Governing Law, Venue and Jurisdiction: These terms and conditions shall be governed by and enforced in accordance with the law of the state of Queensland without giving effect to any choice of law or conflicts of law rules of any jurisdiction. Venue and jurisdiction for any claim with respect to or arising out of these Terms and conditions shall lie in the state or federal courts sitting in BRISBANE, QUEENSLAND to which you hereby unconditionally consent. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or relating to: (i) use of the Website; (ii) these terms and conditions and/or (iii) the Privacy Policy, must be filed within ONE (1) YEAR after such claim or cause of action arose or will be forever barred.

Content & all materials: including images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials that are part of this Site (collectively, the "Content") are owned exclusively (either directly or indirectly) by Black Bow Chauffeur and/or its content providers. The Content is protected by copyrights, trademarks, service marks, trade dress and other intellectual or ownership rights owned by the Black Bow Chauffeur and/or its content providers. If there are any questions regarding Website images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials, please contact us at info@blackbowchauffeur.com.au and we will respond as soon as possible.

General Provisions: These Terms and conditions constitute the entire agreement between you and us concerning the subject matter hereof. No prior or contemporaneous representations, inducements, promises, or agreements, oral or otherwise, between you and us with reference to the subject matter of these Terms and conditions will be of any force or effect. Section headings are used for convenience only and shall have no interpretive effect or impact whatsoever. If anyone or more of the provisions of these Terms and conditions should be ruled wholly or partly invalid or unenforceable by a court or tribunal with dispute or interpretive jurisdiction over the Terms and conditions, then such provision shall be reformed by such court or tribunal in such a manner to make the provision enforceable and as near the manifest intent of both you and us as possible and the validity and enforceability of all other provisions of the Terms and conditions shall be unaffected. Our waiver of the performance of any provision of these Terms and conditions shall not be a waiver of, nor prejudice to our right to require, strict performance of the same or any other provision in the future. The rights and remedies of you and us pursuant to these Terms and conditions shall be cumulative and not alternative and no delay by either you or us in exercising any right or remedy hereunder shall constitute a waiver of such right or remedy or any other right or remedy or the further exercise thereof.

Rules for Sweepstakes, Contests and Similar Promotions: Any sweepstakes, contest, raffle or other similar promotion ("Promotion") made available through this Website is void where prohibited and governed by specific rules that are separate from these Terms and conditions. By participating in any such Promotion, you will become subject to the Promotion's rules which may vary from these Terms and conditions. Accordingly, we recommend that you read the rules for the applicable Promotion which will be posted on this Website and review our Privacy Policy, which governs any personal information you submit in connection with such Promotion.

For Quote Terms & Condition

Black Bow Chauffeur Provides 24/7 Online Obligation free Quote + Bookings + Secure Payment Confirmation System for Airport Transfers, Limousine and Chauffeur Services Australia Wide. if you are travelling interstate, we will look after your itinerary for you. Please Read for more information:

• Our prices are Exclusive per transfer. "Not Sharing a ride with strangers"
• Our Services are "Pre-Paid + Pre-Planned + Pre-Booked"
• Our prices are Fixed Price Job.
• You do not pay extra for traffic delays. "No Running Meters in Traffic".
• No Surge Pricing or any shocking surprise at the end of the trip.
• Pay via secure online payment system.
• This quote is for 1 large standard check-in luggage + 1 carry-on per person. Any additional luggage, charges may apply. Please contact us for assistance.
• No extra charges for Child Seats. (T&C’s Apply)
• This price is based on Distance (km) calculated by Google Maps not the time you spend in the traffic.
• Duration of the trip is based on Google Maps without traffic and is for customer guidance purpose only.
• Additional AUD $10.00 fee for Airport Pickup.
  • AUD $20.00 surcharge applies for each stop on the way. (For Pre-Planned Trips Only. Same day adding any stops is subject to availability and higher charges may apply)
  • AUD $20.00 surcharge applies for transfers between 09:30 PM and 10:30 PM (Local time)
  • AUD $40.00 surcharge applies for transfers between 10:31 PM and 03:59 AM (Local time)
  • AUD $20.00 surcharge applies for transfers between 04:00 AM and 05:00 AM (Local time)
• Travelling with Surf Board or a Bike Box, "No worries" you can easily add that to your booking form (T&C's Apply).
• We do provide one-way transfers to Events however not from Events (subject to availability).
• Prices are subject to change without prior notice.
• Point to Point transfer quotes are not eligible for Wedding transfers, Special Events, Theme Park, Sports Events transfer. Please select the correct category, in the quote form.
• Please see our Frequently Asked Questions, for more information.
• All our vehicles are comfortable, safe and the latest model executive vehicles.
• Please be specific with booking details and amount of luggage in the Booking form which will enable us to allocate your vehicle accordingly.
• Need to give surprise to someone special, add a box of chocolates or bouquet of flowers to our service (T&C's Apply).
• Best suitable Vehicle (BC) in Our Fleet Price, is the first available vehicle from our fleet suitable to your needs at the time and date of your pickup.
• Platinum service price is for Premium Luxury vehicle in our fleet.
• Some locations may attract additional charges, due to time versus distance considerations. Please contact our team members for additional information.
• If you require any particular vehicle, please contact us for a tailor-made quote.
• Terms and Conditions Apply.

Black Bow Chauffeur Provides private transfers, Limo Transfers, Chauffeured transfers, Airport transfers. Our Transfers are exclusive transfers, best alternative to taxi/cab service.
We also provide services in all major cities in Australia (Sydney, Melbourne, Adelaide, Perth, Cairns). Please contact us on our helpline number if you are travelling interstate, we will look after your itinerary for you.Your email address and all personal information will be stored in our database Safely. We Do Not Sell or Share your details with anyone.All Terms & Conditions, Cookies and Privacy Policy Apply.

All Future Communication/Transactional emails will be sent to your registered email address. In case the mail does not reflect in your inbox please check your Spam/Junk mails for the same. To avoid further inconvenience in receiving important notifications, we recommend you add info@blackbowchauffeur.com.au to your safe sender list.

Future Communication Black Bow Chauffeur may use your personal information to contact you in future with Newsletters, Marketing or any Promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from Black Bow Chauffeur by following the unsubscribe link or instructions to provide in any email we send in future.

We understand you may not feel comfortable subscribing under these terms and conditions, Cookies and Privacy Policy. you are not obliged to do so. You can unsubscribe in our Newsletters, Marketing or any Promotional materials mailing list at any time by clicking the unsubscribe button.

We are pleased to let you know that Black Bow Chauffeur is launched Clients Own Log in, Dashboard Which Offers You More choices during the booking process and greater control over product inclusions in your bookings.

Black Bow Chauffeur offers a greater range of fares across Australia. i.e.: - Airport Transfers, Limousine, Limo and Chauffeur Service. You will now have access to your own account Dashboard and Loyalty Points will be earned on all eligible fares.

Earn Free Loyalty Points You are eligible to earn 50 Loyalty Points immediately, when you create an account.

Redeemed Points on Your Next booking You will be able to redeem your points in your booking at same time.

Members Own Dashboard Members will get access to past, present and upcoming bookings with Invoice and Current Status of the Booking.

Members Free Upgrades Free Upgrade to Best Suitable Vehicle (BC) (Subject to Availability) is available for our Loyalty Clients Only.

Members Rewards and Deals Only Members have an advantage to get special discounts and rewards and Members deals only.

Earn Reward on Every Booking Our Members who book and Pay Online gets Loyalty Points on each dollar spent on Black Bow Chauffeur website and continue to enjoy complimentary Free upgrades. (Subject to Availability)

Please Do Not Reply to this email. It was sent from an automated system that is not monitored for responses. 
For Questions or Concerns Regarding this Quote or Any Further Clarification, Please Check our Frequently Asked Questions asked by our Clients. 
Kindly Call Us on +61733140152 
email us at  - info@blackbowchauffeur.com.au
At Black Bow Chauffeur we still believe people do business with people. We take care of your every transfer need with tailored solutions and local service, coupled with 24/7 support from our Australia wide team. Our unique structure ensures that whether your business is large or small, we'll make your travel management more personable and cost-effective.

Booking Request Terms & Condition

Black Bow Chauffeur Team member will be in touch shortly to confirm this reservation. If your booking is urgent, and less than 24-hour notice then please call us now. Please feel free to contact us on +61733140152 or email us:- info@blackbowchauffeur.com.au

Please read for more information

• Your booking is not confirmed until you have been contacted by our booking team member or a confirmation email has been sent to you.
• Please ensure the information provided is accurate to the conditions of the booking (i.e.: - Airport transfer pick up and Drop off, Point to Point Transfers, Special Occasion, Special
• Events, Wedding transfer, School Formal, Hourly Transfers or Stretch Limousine Transfers). Our team member will be in touch with you if we require more information to process
• The booking request. In certain cases, additional charges may apply.
• Online Bookings in terms of price, time or distances are for guidance only and are subject to verification and approval/acceptance by management. The booking may not be
• Accepted if it is generated incorrectly because of Incorrect information or some bug/glitch in the price database.
• If you haven't booked your return transfer, call us now to book.
• If your booking is urgent, please call our reservations team on the above-mentioned number.
• All Bookings Must be prepaid 72 Hour before travel Date.
• Some locations may attract additional charges, due to time versus distance considerations. Please contact our team members for additional information.
• If you require any particular vehicle, please contact us for tailor-made Quote.
• Prices are subject to change without prior notice.
• Please see our Frequently Asked Questions, for more information.
• Terms and Conditions Apply.

Payment Options We Accept All Major Credit and Debit Cards
Master Card, Visa, American Express, Diner, Cabcharge and PayPal. (Service provider fees apply).
For Paying Online Via Electronic Funds Transfer.
Bank details mentioned Below
A/c Name: Black Bow Chauffeur
B.S.B: 064 155
Account No.: 1042 8220
Reference: 38769

Black Bow Chauffeur Provides private transfers, Limo Transfers, Chauffeured transfers, Airport transfers. Our Transfers are exclusive transfers, the best alternative for taxi/cab service.
Do not reply to this email message. It was sent from an automated account that is not monitored for responses. For questions or concerns regarding your Booking or any further clarification, kindly call us on +61 7 33140152 or e-mail us at info@blackbowchauffeur.com.au
At Black Bow Chauffeur we still believe people do business with people. We take care of your every transfer need with tailored solutions and local service, coupled with 24/7 support from our Australia wide team. Our unique structure ensures that whether your business is large or small, we’ll make your travel management more personable and cost-effective.
For any assistance please call our Helpline no +61733140152.
Any feedback, any compliments or complaints please contact management directly on support@blackbowchauffeur.com.au.

Booking Confirmation Terms & Condition

We are pleased to inform you that your reservation has been accepted and your booking is scheduled as per information provided by you via the website, over the phone or via email, in your booking request i.e. pickup date & time. Please check all information carefully and advise us immediately if any information is incorrect. We have locked this slot for you. Any changes regarding this booking are strictly subject to availability and charges may apply.
Please Read for more information
Meet and Greet at the International Airport
On arrival at the international airport, we meet our clients 30 minutes after the designated flight landing near exit the custom/security doors, inside the terminal, holding the sign with your name. In the event that your plane is early, please remain in this area.
At international airport maximum complimentary waiting time up to 60 minutes after the flight arrives at international airport estimated average out time 25 minutes.

Meet and Greet at the Domestic Airport
For domestic travellers, we will meet you 15 minutes after the flight landing time, near the baggage claim area, holding the sign with your name. If your flight lands earlier, please wait in this area.

• At domestic airport maximum complimentary waiting time up to 20 minutes after flight lands at domestic airport estimated average out time 10 minutes. "It is advised to turn on your mobile as soon as you arrive at the airport. its helps both parties to communicate and Locate each other easily"
• In case of any airline delay "No Worries" We Monitor your flight and your complimentary waiting time start after landing the flight.

Pickup at hotel / Private address
It is advised to be ready to be picked up by the time mentioned in the booking, a grace period of 10 minutes Maximum applies, past actual pick up time. All our customers are important to us; this will help us to provide every customer on-time service.

Luggage
It is advised to give us an exact number of luggage as we allocate the vehicle according to your needs. in standard, we allow 1 Large 20kg Check-in and 6Kg Carry on per Person. its highly recommended if you travel extra-large luggage or large item i.e. Bicycle Box, Surf Board or Golf Bag etc. Any excess luggage may not be able to travel or may incur additional fees. Anything in excess of this allowance is subject to additional charges.

Reservation Agreement
* Please be advised that it is customers responsibility to verify the above booking confirmation details are accurate and correct.
If you find any error in the booking details, please contact us immediately.

Cancellation Policy
Admin Fees are non-refundable if you cancel for any reason at any stage after receiving a Booking Confirmation.

Admin fees for different classes shown below:

• Best suitable Vehicle (BC) Service:25%
• Stretch Limousine and Minivan Service:35%

After admin fees are deducted:

• 25% of the total remaining booking amount is non-refundable if cancelled with less than 5 business days' notice but not less than 4 business days' notice.
• 50% of the total remaining booking amount is non-refundable if cancelled with less than 3 business days' notice of booking pick up time, but not less than 2 business days' notice.
• 100% of the total remaining booking amount is non-refundable if cancelled with less than 2 business days' notice of booking pick up time.
• Merchant service fees are not refundable.

Black Bow Chauffeur Administration Fees
Black Bow Chauffeur non-refundable 20% admin fees are included in the fare accepted by our clients. In the event of any cancellation, this admin fees will apply.

Why administration fees are non-refundable?

• Cancellation with third parties/contractors/sub-contractors.
• On-going Website maintenance and database management fees.
• On-going online paid advertising charges.
• On-going online paid directories/tools.
• Any Bank charges associated with Master/Visa card verification, pre-authorisation and processing fees by American Express/Dinner Cards, PayPal or any other third-party payment source. Other varied charges associated with the booking.

Liabilities & Insurance
Our maximum liability is limited to a full refund of the amount paid related to the booking in question. We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality. Our insurance policies ONLY cover passengers whilst inside the vehicle and en route.

Food, Smoking, Illegal Substances & Alcohol
Our policy states that no food and drinks are to be opened or consumed on our Public Passenger vehicle at any time. Eating or drinking is strictly prohibited in our vehicles. However, if the passenger drinks or eat in the car driver has a full right to stop the vehicle and refuse to drive or in rare cases cancel the job on the spot. If the client eat and drink at their own risk and the damage was made. There will be cleaning and downtime charges involved depending on the nature of the damage. It is a Zero Tolerance Policy about misusing our services. Please help us to maintain service standard during each and every trip.

Subcontractors
The services of other similar Transfer companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines & operate at all times under their own insurance policies.

Vehicle Restrictions & Road Rules
There may be instances where our vehicles are unable to be negotiated over like speed bumps, through turns, driveways or in any unsafe conditions etc., rendering some locations inaccessible. In such a case, we will endeavour to pick up / drop passengers at the closest safest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary - the driver's decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plot his / her travel route/s and the company is not liable for the same.

Waiting Time Policy
If you need our driver to wait any longer than allocated time at the pickup point, waiting time will be charged from the original pick up time in the booking (this is subject to availability). The driver will have full right to leave and the job will be taken as a "No Show". Overtime/waiting rates are charged at $40.00 including GST ($160 including GST per hour) per 15 mins' increments. This is Strictly Subject to Availability Please check with our helpline number for more information.
Any Damage to the Vehicle

Any interior damage done to vehicles (i.e. motion sickness or excessive alcohol consumption resulting in professional cleaning) will incur additional charges and these charges will be the responsibility of the passenger.

General Conditions
We reserve the right to refuse travel or remove any passenger, who is behaving in a disruptive, inappropriate or threatening manner even if you have a confirmed booking. If a passenger is under the influence of alcohol or drugs, or we believe you are in possession of unlawful drugs, we may refuse the right to carry you and your baggage. Smoking, the consumption of illicit/non-prescription drugs and/or alcohol is strictly prohibited on-board at any time.
For complete Terms and Conditions please visit our website.

Customer Support
If you have questions about your reservation, please use our Customer Assistance Form and we will respond within 24 hours.
For immediate assistance please call: 
To make changes to your ticketed reservation - 07-3314 0152 
Customer Service - 0402 999 972

Authorization 
Your electronic signature copy 
I agree to pay a total amount as mentioned in the above-confirmed Booking. I have confirmed the dates, times of the flight departures and names of travellers are accurate. I have read and agree with the Terms and conditions and privacy policy.
I understand that 
The admin fee is non-refundable; this booking is non-transferable.
Black Bow Chauffeur admin fees are included in the total amount charged.
All terms and conditions and privacy policy are applicable to this booking.
Date and routing changes will be subject to the availability and fare difference.
This is to serve as my legal signature.

Black Bow Chauffeur accepts 'NO responsibility' for traffic delays and vehicle breakdowns or any other circumstances which are beyond our control.
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with us in future.
At Black Bow Chauffeur we still believe people do business with people. We take care of your every transfer need with tailored solutions and local service, coupled with 24/7 support from our Australia wide team. Our unique structure ensures that whether your business is large or small, we’ll make your travel management more personable and cost-effective.

For any assistance please call our Helpline no +61733140152.
Any feedback, Any Compliments or Complaints Please Contact Management Directly on support@blackbowchauffeur.com.au.
We look forward to assisting you.

E-Ticket Terms & Condition

This is a very important information email about your trip with us. In this email, we would like to disclose your designated chauffeur & designated vehicle detail for your trip.

Please Note: You can contact your designated chauffeur directly. (When it is necessary)

Please Note: Our chauffeur does not have any authority to change any confirmed booking terms. your booking is scheduled as per the information you provided in your booking request i.e. pickup date & time. We have locked this slot for you. All Our Client Important to us and we try to serve each and everyone in our best and professional manner. Any changes regarding this booking are strictly subject to availability and charges may apply.

Please Note: Your booking is scheduled as per the information you provided in your booking request i.e. pickup date & time. We have locked this slot for you. All Our Client Important to us and we try to serve each and everyone in our best and professional manner. Any changes regarding this booking are strictly subject to availability and charges may apply.

Please Note: the Email address you are providing will be the primary means of contact between Black Bow Chauffeur and the Client. Please ensure that your contact detail and email address is correct and is checked regularly before and after each booking or during your trip.

Meet and Greet at the International Airport
On arrival at the international airport, we meet our clients 30 minutes after the designated flight landing near exit the custom security doors, inside the terminal, holding the sign with your name. In the event that your plane is early, please remain in this area. *At international airport maximum complimentary waiting time up to 60 minutes after the flight arrives at international airport estimated average out time 25 minutes. *In case of any airline delay "no worries" we monitor your flight and your complimentary waiting time starts your flight lands. "It is advised to turn on your mobile as soon as you arrive at the airport. its helps both parties to communicate and Locate each other easily"

Meet and Greet at the Domestic Airport
For domestic travellers, we will meet you 15 minutes after the flight landing time, near the baggage claim area, holding the sign with your name. If your flight lands earlier, please wait in this area.

At domestic airport maximum, complimentary waiting time up to 20 minutes after flight lands at domestic airport estimated average out time 10 minutes.
"It is advised to turn on your mobile as soon as you arrive at the airport. its helps both parties to communicate and Locate each other easily"
In case of any airline delay "No Worries" We Monitor your flight and your complimentary waiting time starts after your flight lands.
Pickup at hotel / Private address
It is advised to be ready to be picked up by the time mentioned in the booking, a grace period of 10 minutes Maximum applies, past actual pick up time. All our customers are important to us; this will help us to provide every customer on-time service.

Luggage
It is advised to give us an exact number of luggage as we allocate the vehicle according to your needs. in standard, we allow 1 Large 20kg Check-in and 6Kg Carry on per Person. it's highly recommended if you travel extra-large luggage or large item i.e. Bicycle Box, Surf Board or Golf Bag etc. Any excess luggage may not be able to travel or may incur additional fees. Anything in excess of this allowance is subject to additional charges.

Reservation Agreement
* Please be advised that it is customers responsibility to verify the above booking confirmation details are accurate and correct.
If you find any error in the booking details, please contact us immediately.

Cancellation Policy
Admin Fees are non-refundable if you cancel for any reason at any stage after receiving a Booking Confirmation.

Admin fees for different classes shown below:

• Best suitable Vehicle (BC) Service:25%
• Stretch Limousine and Minivan Service:35%
  After admin fees are deducted:
• 25% of the total remaining booking amount is non-refundable if cancelled with less than 5 business days' notice but not less than 4 business days' notice.
• 50% of the total remaining booking amount is non-refundable if cancelled with less than 3 business days' notice of booking pick up time, but not less than 2 business days' notice.
• 100% of the total remaining booking amount is non-refundable if cancelled with less than 2 business days' notice of booking pick up time.
  Merchant service fees are not refundable.

Black Bow Chauffeur Administration Fees
Black Bow Chauffeur non-refundable 20% admin fees are included in the fare accepted by our clients. In the event of any cancellation, this admin fees will apply.

Why administration fees are non-refundable?

• Cancellation with third parties/contractors/sub-contractors.
• On-going Website maintenance and database management fees.
• On-going online paid advertising charges.
• On-going online paid directories/tools.
• Any Bank charges associated with Master/Visa card verification, pre-authorisation and processing fees by American Express/Dinner Cards, PayPal or any other third-party payment source. Other varied charges associated with the booking.

Liabilities & Insurance
Our maximum liability is limited to a full refund of the amount paid related to the booking in question. We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality. Our insurance policies ONLY cover passengers whilst inside the vehicle and en-route.

Food, Smoking, Illegal Substances & Alcohol
Our policy states that no food and drinks are to be opened or consumed on our Public Passenger vehicle at any time. Eating or drinking is strictly prohibited in our vehicles. However, if the passenger drinks or eat in the car driver has a full right to stop the vehicle and refuse to drive or in rare cases cancel the job on the spot. If the client eat and drink at their own risk and the damage was made. There will be cleaning and downtime charges involved depending on the nature of the damage. It is a Zero Tolerance Policy about misusing our services. Please help us to maintain service standard during each and every trip.

Subcontractors
The services of other similar Transfer companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines & operate at all times under their own insurance policies.

Vehicle Restrictions & Road Rules
There may be instances where our vehicles are unable to be negotiated over like speed bumps, through turns, driveways or in any unsafe conditions etc., rendering some locations inaccessible. In such a case, we will endeavour to pick up / drop passengers at the closest safest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary - the driver's decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plot his / her travel route/s and the company is not liable for the same.

Waiting Time Policy
If you need our driver to wait any longer than allocated time at the pickup point, waiting time will be charged for the original pick up time in the booking (this is subject to availability). The driver will have full right to leave and the job will be taken as a "No Show". Overtime/waiting rates are charged at $40.00 including GST ($160 including GST per hour) per 15 mins' increments. This is Strictly Subject to Availability Please check our helpline number for more information.

Any Damage to the Vehicle
Any interior damage done to vehicles (i.e. motion sickness or excessive alcohol consumption resulting in professional cleaning) will incur additional charges and these charges will be the responsibility of the passenger.

General Conditions
We reserve the right to refuse travel or remove any passenger, who is behaving in a disruptive, inappropriate or threatening manner even if you have a confirmed booking. If a passenger is under the influence of alcohol or drugs, or we believe you are in possession of unlawful drugs, we may refuse the right to carry you and your baggage. Smoking, the consumption of illicit/non-prescription drugs and/or alcohol is strictly prohibited on board at any time.
For complete Terms and Conditions please visit our website.

Customer Support
If you have questions about your reservation, please use our Customer Assistance Form and we will respond within 24 hours.
For immediate assistance please call:
To make changes to your ticketed reservation - +61733140152

Authorization
This is Your electronic signature copy
I agree to pay a total amount as mentioned in the above-confirmed Booking. I have confirmed the dates, times of the flight departures and names of travellers are accurate. I have read and agreed to the Terms and conditions and privacy policy.

I {Customer Care} understand that

• Admin fee is non-refundable; this booking is non-transferable.
• Black Bow Chauffeur admin fees are included in the total amount charged.
• All terms and conditions and privacy policy are applicable to this booking.
• Date and routing changes will be subject to the availability and fare difference.
• This is to serve as my legal signature.

Black Bow Chauffeur accepts "NO responsibility" for traffic delays and vehicle breakdowns or any other circumstances which are beyond our control. We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with us in future.

Join Our Loyalty Client Program
We are pleased to let you know that Black Bow Chauffeur is launched Clients Own Log in, Dashboard Which Offer You More choice during the booking process and greater control over product inclusions in your Bookings.

Black Bow Chauffeur offers a greater range of fares across all over in Australia. i.e.: - Airport Transfers, Limousine, Limo and Chauffeur Service.
You will now have access to Your own account Dashboard and Loyalty Points will be earned on all eligible fares
If You Travel Outside of Australia

For travel outside of Australia, you must have a valid passport and any required visas, including transit visas, vaccinations and medical certificates before travel. Your passport must be valid for 6 months beyond your return date to Australia.

It is also your responsibility to reconfirm all of your flights with the airline within 72 hours of departure. Failure to do so could result in missed departure.
At Black Bow Chauffeur we still believe people do business with people. We take care of you every Airport transfer, Limo Hire, Limousine Services, Taxi, Cabs, Ride Share, Book Hire, Hire Car and Chauffeur need with tailored solutions and local service, coupled with 24/7 support from our Australia wide team. Our unique structure ensures that whether your business is large or small, we’ll make your travel management more personable and cost-effective.
For any assistance please call our Helpline no +61733140152.

Any feedback, Any Compliments or Complaints Please Contact Management Directly on support@blackbowchauffeur.com.au.
We look forward to assisting you.